Frequently Asked Questions/Encountered Issues
What does sellit.social actually do?
sellit.social is a virtual assistant that helps keep your online sales organized and makes sure you never miss a sold item or comment.
Rather than clicking through dozens or even hundreds of photos looking for comments,
or trying to keep track of notifications and distinguishing between sold comments and general questions, sellit.social allows you to simply pick from one of your Groups or Events,
specify the word or phrase your customers use to claim an item, and run a search to generate an easy to read list of all your sold merchandise.
sellit.social will look through every single photo or post's comments and replies searching for a "sold" message to add it the sold list, saving you the hassle of manually searching.
How do I use the site?
Start by running either a Group or Event Report for items containing a "sold" or "claimed" comment. You will be greeted with a sortable table detailing
the buyer's name, their comment, and the date of the comment, along with a picture of the item, and if you upload to albums: the name of the album the sold item is in.
If searching by Album (instead of through the Feed/wall posts) you will also have a simple breakdown of how many items were sold in each album.
Next you have the option to save the report which gives you the ability to track each item from the sale, from its initial state of Unprocessed, to Invoiced, then Paid, and finally when the item has Shipped.
Reports are saved in the sellit.social cloud which means you don't have to worry about copying items to a spreadsheet or other document once the sale is over. Come back to sellit.social at any time to load
your Saved Reports and pick back up where you left off. Reports are kept on the server for 30 days.
What type of comments will it show me?
You have the option to generate reports for either "sold" items - items in which your customers have commented using the phrase of your choosing to claim an item - or all comments.
The All Comments report is useful during an event to ensure that you haven't missed out on a potential sale, for instance if a potential client has a question concerning an item.
Which Facebook permissions are required for the site?
We only require access to "Groups" and "Events" in order to generate a list groups and events that you're set as an admin of.
I accidentally removed the needed Facebook permissions, how do I re-add them?
Login to Facebook and go to Settings > Apps, look for sellit.social in the list and click the Edit Settings button (looks like a pencil) next to the icon and then make sure there is a checkmark next to "Events" and "Groups you manage".
Only some or none of my groups/events are showing in the list.
- Make sure you are logged into Facebook with your account that you do business with.
- Make sure that you are an admin of the group/event you're trying to search through.
A certain user's comments are not showing in my report.
If you notice that all of a specific user's comments are not showing in the report it is probably due to that user having extra security restrictions configured for their account which blocks sellit.social from seeing their comments.
Unfortunately there is no easy way around this other than the user removing those security limitations.